Shipping policy

Delivery and Pick-Up Policy
Sigman-Mills Furniture Company provides delivery services to the Greater Atlanta area.
 
                                             Important and General Information
  • Costs may vary depending on your purchase and location.   
  • Clear a path.  Remove obstacles from walkway/driveways.
  • Clear room(s) and pictures where furniture will be placed for delivery service. 
  • Our delivery team cannot move or remove existing furniture due to insurance and liability issues.
  • An adult (18 years or older) must be present to accept delivery.
  • Make arrangements if doors or windows require removal.  Measure your new furniture to ensure it will fit in your room(s).  
  •  Please secure pets before and during Premium delivery and Curbside delivery. 
  • Inspect your furniture thoroughly during delivery and report any damages to our delivery team so we can resolve issues promptly. 
  • Please sign and date delivery receipt form.  If you have questions regarding delivery to your area please contact Customer Service at 770-483-3288.  
.                                            Premium Delivery Service
  • Deliveries are made Tuesday - Friday, 10 a.m. - 6 p.m. starting at $99.95.
  • Some areas may be subject to additional fees and delivery day restrictions. See a Sales Consultant for full details.
  • Your delivery will be confirmed the day before, and you will be given a 4-hour delivery window.  We cannot take appointments or requests. The 4 hour time frame is based on the most efficient routing metrics .   Delivery times are subject to change depending on traffic, weather, and other extraneous circumstances.
  • Our Service Technicians will call/text when leaving the prior stop  to let you know they are on their way.
  • Customers must arrange to be home or have a responsible adult (18 years or older) there to accept and sign for delivery.
  • Delivery includes preparation, assembly, and set up of furniture to one address (some furniture may require an extra set up fee). Merchandise requiring extensive assembly or items that are considered oversized are subject to an additional +$50.00 fee, such as bunk beds and very heavy items.
  • Note:additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances
  • Rescheduling Delivery - If you need to reschedule delivery,  we are more than happy to help.  However, any delivery changed within 24 hours of the scheduled day will incur a $50 rescheduling fee.
Curbside Delivery Service
  • Available Tuesday-Friday on qualifying orders of $599+
  • $49 in our local delivery zone. See store for details
  • Your delivery will be confirmed the day before and you will be given a 4 hour delivery window*
  • Our Service Technicians will call/text when leaving the stop prior to let you know they are on their way
  • Products with multiple parts will require do-it-yourself assembly
  • We place all furniture just inside the garage, carport, or driveway of your house, apartment, or condo building
  • 10-piece maximum for drop-off delivery
  • All merchandise is dropped off in the manufacturer's packaging
  • Customer must arrange to be home or have a responsible adult (18 years or older) there to accept and sign for delivery
  • NOT INCLUDED: placement of furniture into your home, unpacking or unwrapping furniture, removal of packing materials, any necessary assembly, or delivery outside of our delivery area
  • Rescheduling Delivery- If you need to reschedule delivery - we are more than happy to help! However, any delivery changed within 24 hours of the scheduled day will incur a $50 rescheduling fee.
Free Pick-up  Service for Online and In Store Purchases
You will be able to schedule your pickup date during the purchase process online or in store with your Sales Consultant. Pickup hours are 11:00AM-5:00PM Tuesday-Friday. To ensure your in-store pickup experience goes smoothly, please keep the following in mind.
TIPS FOR YOUR PICKUP EXPERIENCE
  • Only the original purchaser can pick up an order, and you’ll need to present a government-issued photo ID for verification.  
  • Ensure you have plenty of cargo space. Due to packaging, your purchase may be larger than the dimensions listed online. Please keep this in mind when deciding which vehicle to use.
  • You will be responsible for loading and securing your purchase in your vehicle at the store /warehouse. Some items may require assembly at home.
  •  We recommend inspecting your item for any visible signs of defect before leaving the store. 
Standard Ground Delivery Service On Select Online Products 
Sigman-Mills Furniture uses Standard ground delivery on select online products where the factory will drop ship the order directly to the customer.  This service is primarily used for small packages or orders that can be FedEx, etc. 
  • We  contract ship smaller, lighter items via courier or mail (e.g. UPS, FedEx, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships. 
  • Delivery fees are established by the factory’s carrier delivering your order.  Consequently, delivery fees and services may vary because of product weight, distance and whether it is Curbside Delivery or Premium Delivery.   We encourage you to review the delivery fees and fully understand the type of delivery service to be used for your order prior to submitting your order and your responsibility for, cancelations, handling damages,  returns and said policies thereof.  Note: additional fees may apply for Premium Delivery above or below the ground floor, or for other unusual circumstances.
  •  It is your responsibility at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling  Sigman-Mills  Customer Service at 770-483-3288 or contact us on our Chat service on our web site. You may review our policy under  our Damage product policy.
  • As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order:  (1) Immediately call Customer Service at 770-4833288 or visit our chat service on our web site. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Ground Delivery Policy.