Refund policy

 Sigman-Mills Furniture  Policy For Cancelation & Exchange/Refund 

At Sigman-Mills Furniture,  we take great pride in the quality and craftsmanship of our furniture and accessories. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policies below. We are committed to your satisfaction. Returning a product can be stressful on customers, so we're here to help you get it right the first time.You may be required to furnish photos of the damaged product.  

Call our customer care department at 770-483-3288 or text message us directly by clicking the chat bubble and we will be happy to assist you with any questions you may have.

Stock Furniture & Accessory Return/Exchange

Payment is required in full for in-stock items. If you are not satisfied with your Stock Furniture purchase upon receipt, you must contact us to arrange a return if applicable.   Re-selection of  "In Stock" merchandise,  is limited to 3 days upon receipt and  a restocking charge of 18% of the sale. Note: (Merchandise that is shown in our showroom, and is special ordered for a customer, is considered a special order item and is subject to the same conditions as a special order.).

Delivery fee will not be refunded. This policy does not apply to mattresses, special orders, clearance, or as-is merchandise.  

All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition. 

The price of the item minus the delivery charge will be refunded once the item is back at Sigman-Mills’s Warehouse. If our delivery team picks up the furniture for return there will be an additional delivery charge that will be deducted from your refund. (These delivery charges will have sales tax added to them.) .  

Returns for Mattresses and Foundations may only be returned if delivered damaged or latter found to be defective. Defects will be covered by manufacturers warranty, if any.

Special Order Furniture & Accessory Return/Exchange

 

Allow approximately 4-6 weeks delivery for Special Orders. Some special orders could be longer due to factory delay. These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges under any circumstances. We require a minimum of 50% deposit for all custom ordered merchandise. The balance must be paid in full prior to scheduling delivery from our warehouse, (or pickup of eligible items).  Note: (Merchandise that is shown in our showroom, and is special ordered for our customers, is considered a special order item and is subject to the same conditions as a special order.)

 

 

Once you place your special order, you have 24 hours to change or cancel your order After 24 hours, your deposit is nonrefundable. The 24-hour time frame begins as soon as you place your order and or confirm your fabric selection in our store or online for upholstery orders.

 

If an special order or a custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange. We reserve the right to determine the best course of action. 

 

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Online Purchase Return/Refund 

Customers that reside in our service delivery area have the option to order online.   Once you place your online order, you have 24 hours to change or cancel your order After 24 hours, your deposit is nonrefundable. 

The 24-hour time frame begins as soon as you place your order and or confirm by Sigman-Mills.  All policies that relate above to  stock merchandise and or special merchandise apply to online orders that are delivered and or picked up in our service delivery area.

 

 

Online Purchase Return/Refund  on Ground Shipping

If  you reside  outside of our service delivery area you have the option to order specific online  products that can be shipped by factory directly to you. Once you place your online order, you have 24 hours to change or cancel your order.  After 24 hours, your deposit is nonrefundable. The 24-hour time frame begins as soon as you place your order and or confirm by Sigman-Mills. 

If you receive your order by UPS, FedEx, DHL, USPS or other ground shipment companies, and the merchandise was damaged in shipping, -call customer care immediately for parts and service.  (1) You must notate on your shipping ticket the nature of the damage on all copies for your record .  (2) Have the driver sign them and keep a copy for your records. Factory may ask you to take a picture and summit to our customer care dept.  In many cases the factory will provide you with replacement parts and service as needed.  We reserve the right to determine the best course of action. 

If you return the damage product for a refund, please note: Once the item is received, we will refund the cost of the item excluding shipping and handling. Any other issues concerning ground shipping orders please, contact us.

In order to receive a refund, on damage items all item(s) must be:  (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packaging was removed as a part of the Premium In Home Delivery, in which case pleased repack in a manner to prevent damage during return shipping). Please note return shipping fees will apply.

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